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B Smart CMS
Complaint Management System
Every business needs an online complaint system that provides multichannel capabilities, advanced reporting functionalities as well as a platform for cross-functional collaboration and immediate customer feedback system.
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Quick Start
Complaint Management System (CMS) system features are divided into two main categories: Create a complaint & Generate Ticket and after resolved the problem update information into the application and notify to Ticket owner.
Some of the best features
Complaint management software, like Zoho Desk, comes with a set of features that
are specifically designed to make workplace
collaboration easier.
Prioritize
System Pirortize status wise complains to handle its urgency
Identical
System links all complains in proper sorting manner as per Delivery time and Resolutions time
Notifications
System Creates SMS notifications every time on any activity to all representatives .
Profiling
Every Complaint is handles like a profile . All details on a single page, Time,resolution, inventory etc
Data Analytics
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Pricing Table
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Standard
$25.00 Lifetime
- 07 Domain Names
- 10GB Disk Space
- Powerful Admin Panel
- 24/7 E-mail support
Standard
$49.00 Lifetime
- 07 Domain Names
- 10GB Disk Space
- Powerful Admin Panel
- 24/7 E-mail support
Business
$99.00 Lifetime
- 07 Domain Names
- 10GB Disk Space
- Powerful Admin Panel
- 24/7 E-mail support
Complaint Process
Customer-To- Facilitation Department Overview
1
Start
[Mobile App / Web Portal / Call / SMS complaint ]
2
Notifications
Station Panel / Supervisor / Main Branch
3
Team
Assigned to Trades man for resolution.
4
Visit
If necessary Trades man visit and update details in his portal about complain.
5
Resolution
Resolution as per Required items and services.
6
Inventory
In case of Inventory products deducted through inventory .
7
Supervision
All complains can be accessed any time by related station supervisor to verify.
8
Feedback
Customer Feedback dynamically rate tradesman and station services.
9
Completion
All complaints generates reports and dynamically change status as per data inputs from various departments
Nature of Complaints
E & M
Electrical and mechanical type of complains
B & R
External Services of a society or colony or station
Water & Supply
water supply related complaints
Services
Services have all other lists.
Type of Complaints
All complaints having status of Completed will have all required Pics, Resolution Time, Process of Delivery
FEEDBACK . Feedback is the only way to mark the complaint mark as complete else its auto marked after certiain period of time
All Complaints having inprocess status means that this Complaint is visited of supervisor or acknowledged by Tradesman and they are addressing it soon
Work Time its totally depend on Acknowledgement time and Completion time
All complaints having Pending Status means that complaint has been launched by Mobile app or Call from customer directly
Client/Customer Customer have complete access to create complaint anytime from Customer portal
Web & Mobile App
Screenshots
Download this app Now
B Smart CMS is Based on Smart City Project system . it can be implemented in various format and fully customized by any admin for his use
Google Play App Store
Help your customers
on every channel
Trusted by
great brands
The full monty the wireless bog-standard bevvy
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your father.
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your father.
Package Plan Maintenance
All Packages have Previous Package Functionality Included
Basic
$130k / One Time
- SMS Based System
- 0.35Pkr / SMS
- Facilitation Center
- Call based
- Visibility till Corp
- Unlimited Complaints
- GE,SDO,Colones Logins
- Unlimited Units
- Cloud Based Central
Paper Less Complaint
Silver
$180k / 1 Year POPULAR
- Before / After Image
- SDO Mob App
- Contracter System
- Store System
- Efficiency Index Per Colony
- Auto Complaint Assign
- Auto Grading System Skilmen
- Accounting System
Image Based
Popular
Gold
$200k / 6 MONTH
- Customer Mob App IOS/Andriod Chat on Complaint
- Preventive Maintenance
- Notifications based
- Free SMS Service
- Visibility till Corp
- Store + Supplier Record
- 24 x 7 Support Level
Mobile App/Chat
Platinum
$200k / 1 MONTH
- Attendance System
- Custom Feature Request
- Suppliers Profiles
- Payment Plan
- Real time Tracking
- USSD Based Complaint
- Separate Server
- On Demand Development
Customizable
Packages
Free
$0.0/ mo
Enterprise
$30.0/ mo
Unlimited
$40.0 / mo
Pertect intergration
You have numerous options to choose from when it comes to a complaint handling software and it is always better to get your head around the functionalities as well as the affordability of the product that serves your needs the best.
Your enterprise carrier in the Cloud
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Education
Create your first online course
$49.00
/ mo
- Only 2 Operators
- Abandoned Cart
- Facebook & Instagram Ads
- Order Notifications
- Landing Pages
Popular
Professional
Our most popular plan
$89.00
/ mo
- Only 2 Operators
- Abandoned Cart
- Facebook & Instagram Ads
- Order Notifications
- Landing Pages
Business
Experience thebest of lorem
$99.00
/ mo
- Only 2 Operators
- Abandoned Cart
- Facebook & Instagram Ads
- Order Notifications
- Landing Pages
Plan 01
Create your first online course
$299.00 / year
- Only 2 Operators
- Abandoned Cart
- Facebook & Instagram Ads
- Order Notifications
- Landing Pages
Plan 02
Create your first online course
$399.00 / year
- Only 2 Operators
- Abandoned Cart
- Facebook & Instagram Ads
- Order Notifications
- Landing Pages
Plan 03
Create your first online course
$669.00 / year
- Only 2 Operators
- Abandoned Cart
- Facebook & Instagram Ads
- Order Notifications
- Landing Pages
Your design process, in one place
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dropped a clanger cracking.!
Ready to get Started?
Complaint Management Software that lets you handle all customer complaints from one interface
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Civic Centre, Phase 4 Bahria Town
Email: info@eziline.com
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