B Smart CMS
Complaint Management System

Every business needs an online complaint system that provides multichannel capabilities, advanced reporting functionalities as well as a platform for cross-functional collaboration and immediate customer feedback system.

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<span>B Smart CMS</span>
Complaint Management System Every business needs an online complaint system that provides multichannel capabilities, advanced reporting functionalities as well as a platform for cross-functional collaboration and immediate customer feedback system.
Quick Start

Quick Start

Complaint Management System (CMS) system features are divided into two main categories: Create a complaint & Generate Ticket and after resolved the problem update information into the application and notify to Ticket owner.

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Some of the best features

Complaint management software, like Zoho Desk, comes with a set of features that
are specifically designed to make workplace
collaboration easier.

featured

Prioritize

System Pirortize status wise complains to handle its urgency

Identical

System links all complains in proper sorting manner as per Delivery time and Resolutions time

Notifications

System Creates SMS notifications every time on any activity to all representatives .

Profiling

Every Complaint is handles like a profile . All details on a single page, Time,resolution, inventory etc

Data Analytics

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featured

Pricing Table

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Standard

$25.00 Lifetime

  • 07 Domain Names
  • 10GB Disk Space
  • Powerful Admin Panel
  • 24/7 E-mail support
Purchase

Standard

$49.00 Lifetime

  • 07 Domain Names
  • 10GB Disk Space
  • Powerful Admin Panel
  • 24/7 E-mail support
Purchase

Business

$99.00 Lifetime

  • 07 Domain Names
  • 10GB Disk Space
  • Powerful Admin Panel
  • 24/7 E-mail support
Purchase

Complaint Process

Customer-To- Facilitation Department Overview

1

Start

[Mobile App / Web Portal / Call / SMS complaint ]

2

Notifications

Station Panel / Supervisor / Main Branch

3

Team

Assigned to Trades man for resolution.

4

Visit

If necessary Trades man visit and update details in his portal about complain.

5

Resolution

Resolution as per Required items and services.

6

Inventory

In case of Inventory products deducted through inventory .

7

Supervision

All complains can be accessed any time by related station supervisor to verify.

8

Feedback

Customer Feedback dynamically rate tradesman and station services.

9

Completion

All complaints generates reports and dynamically change status as per data inputs from various departments

Nature of Complaints

E & M

Electrical and mechanical type of complains

B & R

External Services of a society or colony or station

Water & Supply

water supply related complaints

Services

Services have all other lists.

Type of Complaints

Completed
In Process
Pending

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B Smart CMS is Based on Smart City Project system . it can be implemented in various format and fully customized by any admin for his use

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Complaint Management Software that lets you handle all customer complaints from one interface

B Smart CMS

B Smart CMS B Smart CMS

Help your customers
on every channel

Trusted by

great brands

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your father.

Package Plan Maintenance

All Packages have Previous Package Functionality Included

Basic
Basic
$130k / One Time
    Paper Less Complaint
  • SMS Based System
  • 0.35Pkr / SMS
  • Facilitation Center
  • Call based
  • Visibility till Corp
  • Unlimited Complaints
  • GE,SDO,Colones Logins
  • Unlimited Units
  • Cloud Based Central
Choose This Plan
Silver
Silver
$180k / 1 Year POPULAR
    Image Based
  • Before / After Image
  • SDO Mob App
  • Contracter System
  • Store System
  • Efficiency Index Per Colony
  • Auto Complaint Assign
  • Auto Grading System Skilmen
  • Accounting System
Choose This Plan
Popular
Gold
Gold
$200k / 6 MONTH
    Mobile App/Chat
  • Customer Mob App IOS/Andriod Chat on Complaint
  • Preventive Maintenance
  • Notifications based
  • Free SMS Service
  • Visibility till Corp
  • Store + Supplier Record
  • 24 x 7 Support Level
Choose This Plan
Platinum
Platinum
$200k / 1 MONTH
    Customizable
  • Attendance System
  • Custom Feature Request
  • Suppliers Profiles
  • Payment Plan
  • Real time Tracking
  • USSD Based Complaint
  • Separate Server
  • On Demand Development
Choose This Plan

Packages

Free

$0.0/ mo

Enterprise

$30.0/ mo

Unlimited

$40.0 / mo

Pertect intergration

You have numerous options to choose from when it comes to a complaint handling software and it is always better to get your head around the functionalities as well as the affordability of the product that serves your needs the best.

Your enterprise carrier in the Cloud

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Education

Create your first online course

$49.00 / mo
  • Only 2 Operators
  • Abandoned Cart
  • Facebook & Instagram Ads
  • Order Notifications
  • Landing Pages
Start Today
Popular
Professional

Our most popular plan

$89.00 / mo
  • Only 2 Operators
  • Abandoned Cart
  • Facebook & Instagram Ads
  • Order Notifications
  • Landing Pages
Start Today
Business

Experience thebest of lorem

$99.00 / mo
  • Only 2 Operators
  • Abandoned Cart
  • Facebook & Instagram Ads
  • Order Notifications
  • Landing Pages
Start Today
Plan 01

Create your first online course

$299.00 / year
  • Only 2 Operators
  • Abandoned Cart
  • Facebook & Instagram Ads
  • Order Notifications
  • Landing Pages
Choose This Plan
Plan 02

Create your first online course

$399.00 / year
  • Only 2 Operators
  • Abandoned Cart
  • Facebook & Instagram Ads
  • Order Notifications
  • Landing Pages
Choose This Plan
Plan 03

Create your first online course

$669.00 / year
  • Only 2 Operators
  • Abandoned Cart
  • Facebook & Instagram Ads
  • Order Notifications
  • Landing Pages
Choose This Plan

Your design process, in one place

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dropped a clanger cracking.!

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Complaint Management Software that lets you handle all customer complaints from one interface

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Civic Centre, Phase 4 Bahria Town

Email: info@eziline.com
Mobile: +923212225212

B Smart CMS

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